Privacy Policy

Thank you for visiting our website and your interest in our products and services. Aurora Lifts Ltd is a subsidiary of the Schindler Group and our company website is (one of) the Schindler Group websites (“Sites”) of Schindler Holding Ltd. and/or its affiliates (“Schindler”).

1. Introduction

At Aurora Lifts Ltd and at Schindler, we strive to honor the privacy and security of our users, customers and suppliers, as well as their representatives, in relation to all products, services, applications and websites provided by Schindler Holding Ltd. and any of its affiliates acting as a controller under relevant data protection rules and regulations. You can find a list and contact details of such Schindler controller entities on the following page: https://www.schindler.com/schindler-in-europe

2. Purpose of the Sites

The Sites provide information about Aurora Lifts Ltd

The Sites provide general information about Aurora Lifts Ltd, its products, solutions and services, career opportunities and information for investors.

Some of the Sites have special forms through which interested Site visitors can request further information about Aurora Lifts Ltd products and services.

Information about processing activities related to Aurora Lifts Ltd and Schindler’s recruiting portal are provided separately before registering. For further information please use the following link: https://job.schindler.com/ .

3. Purpose of this Aurora Lifts Ltd Online Privacy Policy

This Aurora Lifts Ltd Online Privacy Policy explains how we handle and treat your data when you visit the Sites

Aurora Lifts Ltd and Schindler treats personal data in accordance with applicable data protection laws. To this end, we have issued this Aurora Lifts Ltd online privacy policy (“Online Privacy Policy”). It describes how we collect and further process personal data when you (i) register or visit the Sites, http://www.aurora-lifts.co.uk/ or associated Sites or (ii) engage with us to use the services that Aurora Lifts Ltd provides on the Sites.

This Online Privacy Policy describes the type of personal data Aurora Lifts Ltd collects from users of the Sites, the method of collection and the purposes for which Aurora Lifts Ltd may use, share or disclose such personal data.

The term "personal data" in this Online Privacy Policy means any information that identifies, or could reasonably be used to identify any natural person.

This Online Privacy Policy is not necessarily a comprehensive description of our data processing. It is possible that other data protection statements (or General Terms and Conditions, Conditions of Participation or similar documents) are applicable to specific circumstances.

If you provide us with personal data of other persons

If you provide us with personal data of other persons (such as family members, work colleagues), it is your responsibility to ensure the respective persons are aware of this Data Protection Statement and only provide us with their data if you are allowed to do so and such personal data is correct.

Your acknowledgment of this Online Privacy Policy

By using the Sites, you acknowledge that your personal data may be collected, used and disclosed in accordance with this Online Privacy Policy. If you do not agree with this Online Privacy Policy, do not proceed to further use of the Sites.

4. How to contact us

If you have any questions or comments regarding this Online Privacy Policy, your personal data or data privacy at Aurora Lifts Ltd and at Schindler, please contact us at:

c/o Schindler Ltd, 205 Brooklands Road, Weybridge, Surrey, KT13 0BG
Phone: +(44) ((0)1932) (758100)
Email: GDPR.gb@schindler.com

5. How we collect and process Personal Data

When, how and what kind of personal data we collect

Aurora Lifts Ltd treats personal data in accordance with applicable data protection laws. We may collect your personal data in the course of our business, including through your use of our Sites.

Some of the Sites have special forms through which you can request further information about Aurora Lifts Ltd products and services. When you submit such a request or electronically pass information to Aurora Lifts Ltd in any way (e.g. via online contact form, e-mail, by filling in a customer survey or a feedback form, through participation in a competition, etc.) you may be asked to provide certain information, including, but not limited to, contact details e.g. your name, title, company, address, phone number, e-mail address or line of business.

We may collect data of your device and account

You may also provide us with data regarding your device, your client or supplier account, etc. These kinds of data will in many circumstances be considered as personal data under applicable data protection legislation. If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to or use certain parts, services or functions of the Sites and for us to respond to your query.

We may automatically log certain technical information

By using our Sites, certain technical and other information is automatically disclosed by your computer to and logged by us (such as your network address, the type of your browser, the site that referred you to our site) for operational and security purposes, and to better understand the usage of our websites. Please see section 15 of this Online Privacy Policy “Cookies and Other Means of Identification”.

6. Purpose of Processing, Categories of Personal Data, Legal Grounds

Please consult the table below to see, when using our Sites, for which purposes we process (use, store, share, etc.) personal data, which categories of personal data are being processed as well as the legal grounds for such processing.

Purpose Categories of Personal Data Legal Grounds

When you subscribe to a newsletter

The personal data we collect allows us to send you newsletters to keep you updated on our products and services.

First and last name, company name, address, email address, phone number, information on the product or service you purchased or are interested in

We process your personal data based on your consent to receive our newsletters. The processing of your personal data is lawful as it is necessary to enable us to provide you with our newsletters. You can unsubscribe from this service at any time.

When you submit a contact request

The personal data we collect allows us to process your specific request and our response thereto.

Contact details and information on your contact request

The processing of your personal data is lawful as it is necessary to administer your request and to provide an appropriate response.

When you submit a media enquiry

The personal data we collect allows us to process your media enquiry request and our response thereto.

Contact details and information on your media enquiry

The processing of your personal data is lawful as it is necessary to administer your enquiry and to provide an appropriate response.

When you create an account on our Sites

The personal data we collect and process allows us to create and operate an account for you on our Sites.

First and last name, company name, address, email address, phone number as well as your assigned account number and your chosen password

The processing of your personal data is lawful as it is necessary to operate and maintain your account. You can close your account at any time.

When you apply for a job

The personal data we collect allows us to process your job applications.

For more information please consult the specific career Site link with a separate Privacy Policy https://job.schindler.com/ .

Contact details, your written application, CV and certificates/ diplomas

We process your personal data anticipating an employment contract. We do that on the basis of steps necessary for entering into a contract.

When you call our call center in emergency situations

The personal data we collect allows us to communicate with you in emergency situations and to allocate a rescue service.

We may record details of the communication to the extent permitted by applicable law.

First and last name, location, phone number, contact details, other information to response to your call and to allocate a rescue service

We process your personal data to comply with safety legal requirements. The processing of your personal data is lawful as it is necessary to assess the emergency situation and to allocate a rescue service.

When you call our call center for general enquiries

The personal data we collect allows us to process your enquiry request and our response thereto.

First and last name, company name, address, email address, phone number, information on your enquiry and on

the product or service related thereto

The processing of your personal data is lawful as it is necessary to administer your enquiry and to provide an appropriate response.

When you participate in customer surveys

The personal data we collect allows us to receive your feedback on our products and services, to assess, analyse and improve our products and service and to train our employees.

First and last name, company name, address, email address, phone number, your feedback on

our products or services.

The processing of your personal data is lawful as it is necessary to

manage our relationship with you and to improve our products and services.

Find out more about what we can do for you.

Contact us

or call us on 01474 879858

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